GDPR PRIVACY POLICY

Introduction: The Mavola Group (TMG) Limited, located in the UK, is committed to protecting the personal data of its customers, employees, and stakeholders. This GDPR Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with the General Data Protection Regulation (GDPR).

1. Data Collection and Use: We collect personal information, including but not limited to names, addresses, email addresses, telephone numbers, and business-related details, for purposes such as:

• Managing customer accounts and transactions.
• Communicating with customers about orders, credit applications, and promotions.
• Fulfilling our legal and contractual obligations.

Additionally, we may collect financial information such as bank details, card details, and direct debit mandates to facilitate payments, refunds, and credit-related transactions. These details are securely processed and stored solely for these purposes.

2. Legal Basis for Processing Data: We process personal data based on the following lawful bases:

• Consent: When individuals opt to provide their details for specific purposes.
• Contract: To perform obligations related to trade agreements and credit transactions.
• Legal Obligation: To comply with regulatory requirements.
• Legitimate Interests: For business administration and customer relationship management.

3. Data Sharing: We do not share personal data with third parties unless required by law or necessary to provide our services. In cases where data sharing is required, we ensure compliance with GDPR standards.
4. Data Security: The Mavola Group (TMG) Limited implements robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure storage systems, and regular audits. Bank details, card information, and direct debit mandates are processed through secure and compliant payment gateways.
5. Data Retention: Personal data is retained only for as long as necessary to fulfil its intended purpose or as required by law. Financial details are stored only for the duration needed to complete transactions or meet statutory obligations. Customers may request data deletion, subject to applicable legal retention requirements.
6. Data Subject Rights: Individuals have the right to:

• Access their personal data.
• Request correction of inaccurate or incomplete information.
• Request data deletion (where applicable).
• Object to data processing or withdraw consent.
• Lodge a complaint with a data protection authority.

Contact Information: For any questions or concerns about this Privacy Policy, please contact us at support@themavolagroup.com

TERMS AND CONDITIONS OF BUSINESS

Introduction: These Terms and Conditions govern the business relationship between The Mavola Group (TMG) Limited and its customers. By engaging with us, you agree to these terms.

1. Orders and Payments

• All orders must be confirmed in writing via email or other agreed communication channels.
• Payment terms vary based on the credit agreement outlined in the approved Credit Policy.
• Customers engaging in credit transactions must adhere to the Credit Policy requirements, including providing necessary documentation and fulfilling payment obligations within the agreed timeframe.
• Bank details, card information, and direct debit mandates collected for payment purposes are securely processed and used strictly to facilitate authorized transactions.

2. Credit Transactions

• Credit facilities are granted subject to approval of a completed Trade Credit Application and adherence to the terms of the Credit Policy.
• The Mavola Group (TMG) Limited reserves the right to withdraw or amend credit facilities at its discretion.

3. Delivery and Returns

• Delivery schedules are agreed upon during order confirmation. Any delays or changes will be communicated promptly.
• Returns are accepted only for defective or incorrectly supplied goods, subject to verification.

4. Limitation of Liability

• The Mavola Group (TMG) Limited is not liable for indirect or consequential damages arising from delayed delivery, defective goods, or credit issues.
• Our liability is limited to the value of the goods or services supplied.

5. Amendments to Terms

• These Terms and Conditions may be updated periodically. Customers will be notified of any changes via email or public announcements on our website.

6. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under the jurisdiction of English courts.

Contact Information For any inquiries or disputes, please contact us via the contact details provided on our website.